Refund policy

Last Updated: 21st September 2026

At Morven, we want you to love what you've purchased. If, for any reason, you're dissatisfied, we aim to provide an easy and hassle-free return process.

Order Cancellations

You may cancel your order within 12 hours of purchase by contacting us at info@morvenliving.com. Please remember to include your order number in your query.

After 12 hours, we can no longer guarantee cancellation, as your order may already be processing. Once your order has shipped, we're unable to cancel it, but you're welcome to request a return once it's delivered, per the terms below.

Damaged, Defective, or Incorrect Items

If your item arrives incorrect, damaged, or defective, there is no cost to you, and you do not need to return it.

Simply contact us at info@morvenliving.com within 30 days of delivery with:

  • Your order number
  • A brief description of the issue
  • A photo of the item

Once reviewed AND approved, we'll send a free replacement or issue a full refund, whichever you'd prefer. No need to post anything back to us.

Returns (Change of Mind)

You have 30 days from the day you receive your order to request a return if you've simply changed your mind. This includes, and extends beyond, your statutory right under UK consumer law to cancel an online order within 14 days of delivery for any reason.

For your item to be eligible, it must be:

  • Unused
  • In its original condition
  • Returned with original packaging, tags, and any accessories it came with

The customer is responsible for arranging and covering the cost of return shipping for change-of-mind returns. Once we receive and inspect the item, we'll issue a full refund of the item price to your original payment method.

Restocking Fee: £0 - we never charge one.

Return Policy Summary

  • Return Window: 30 days from the day you receive your order.
  • Condition: Items must be unused, in its original condition with all packaging, tags and accessories.
  • Easy Returns: Our support staff will guide you if required
  • Restocking Fee: £0

Return Costs

Defective, Damaged or Incorrect Products

There will be no cost to the customer IF the product received is:

  • Incorrect
  • Damaged by the carrier
  • Defective in any way

Customer Remorse

The customer will be liable for the actual return shipping cost if:

  • The wrong product was ordered
  • The product is no longer wanted
  • The product does not fit

Please note that the original shipping costs are non-refundable.

How to Return an Item (Change of Mind)

  1. Contact Us
    Email info@morvenliving.com with your order number and the reason for return.

  2. Pack Your Item
    Securely repackage the product in its original packaging, with all accessories, tags, and documents.

  3. Ship it back
    Send your return using the instructions in your return authorisation email. Return shipping costs are the customer's liability.

Refund Process

  • Inspection: Once we receive your returned item, we will proceed with inspection of the product. This is to ensure that it meets our return criteria.
  • Expected Refund Date: Once approved, we will start processing your refund. Please allow up to 10 business days for the amount to be refunded to your original payment method, depending on your bank or payment provider.

Exchanges

We accept exchanges, subject to availability, for:

  • A different colour
    Treated as a change-of-mind request. You'll need to arrange and cover the cost of returning the original item; once we receive it, we'll send your replacement in the new colour. Outbound delivery on the replacement is free, as with all orders.
  • The same product, due to a fault or defect
    No cost to you and no return required, per the Damaged, Defective, or Incorrect Items section above.

Contact us at info@morvenliving.com to request an exchange, and we'll confirm the details for your order.

Lost or Missing Orders

If your order did not arrive within the expected delivery window, please contact us at info@morvenliving.com with your order number.

We'll work directly with the respective shipping carrier to investigate your case.

If your package is confirmed to be lost during transit, we will either:

  • Issue a full refund to your original payment method, or
  • Send a replacement.

Non-Returnable Items

Due to hygiene and safety reasons, certain items are NOT eligible for return/exchange. These products will be clearly displayed as non-returnable on their respective product pages.

Policy Updates

Morven reserves the right to update this Return and Refund Policy at any time. Any changes made to this policy will be reflected on this page with a revised Last Updated date.
To prevent any misconceptions, we encourage you to review this policy periodically.
Continued use of our site after changes constitutes acceptance of the revised policy.

Contact Us

Store Name: Morven

Store Address: 2 Venture Drive, #10-08 Vision Exchange, Singapore 608526

Store Email: info@morvenliving.com

Store Phone: +44 7537 182185

Customer Service Hours:
Monday to Friday: 10:00 AM - 5:00 PM (GMT)

We’ll do our best to reply to your emails in 1-2 business days