Frequently Asked Questions

7-14 business days.

Yes, free shipping applies to all orders within the United Kingdom, with no minimum spend.

No, we ship within the United Kingdom only.

Once an order has been dispatched, we send a tracking email.

Items can be returned within 30 days of the day the order arrives. Items must be unused, in their original condition, and returned with the original packaging, tags and accessories. There is no restocking fee.

For change-of-mind returns, the customer arranges and pays for return shipping, and the original shipping cost is not refunded. If an item arrives damaged, defective or incorrect, there is no cost at all and nothing needs to be sent back.

A free replacement is sent out, or a full refund issued, whichever is preferred, at no cost. There is nothing to send back. Please contact us within 30 days of delivery with the order number, a short description of the issue and a photo of the item.

Returned products are inspected on arrival. Once approved, refunds are processed to the original payment method within 10 business days, depending on the bank or payment provider.

Exchanges are accepted subject to availability and are treated as a change-of-mind return, so the cost of returning the original item falls to the customer. Once it arrives with us, the replacement is sent out.

Yes, we offer a 12-hour cancellation window. Please contact our support team within this window to cancel an order.

Yes. For bulk orders, please contact us for pricing and details.

Morven is an online business based in Singapore offering a curated selection of high-quality products to customers in the United Kingdom.

No, Morven operates as an online-only store. This allows us to offer competitive prices and a wide range of products.

For further queries, contact us by email.